Case study

Terme Antica Querciolaia

Masha is the spokesperson for Terme Antica Querciolaia, a Virtual Assistant with the appearance and voice of one of the well-known faces of the spa. A personalized avatar that makes customers feel comfortable and ready to experience relaxation. Every day, Masha:

  • Facilitates access to useful information by answering detailed questions about various services.
  • Simplifies the booking process by guiding the user in choosing the most suitable location and area.
  • Provides responses through multiple channels on the website, the telephone switchboard (VoIP) using the spokesperson’s voice (voice cloning), and also on Messenger.

The customer experience is elevated with a comprehensive service suitable for all clients.

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