Case study
The Virtual Assistant for Gaia S.p.A.
The Virtual Assistant Gaia provides assistance to all GAIA customers, most of the municipalities in the Province of Lucca, Val di Lima in the Province of Pistoia, and the Province of Massa for:
- Inquiring about how to pay bills
- Guided self-meter reading
- Receiving information on how to access benefits and activate water services
- Checking the activation status of their contract, payments, and service provision
A truly cutting-edge service, also available on WhatsApp.
