Get valuable information to make your customers' experience unique and memorable.
Track the number of conversations sustained, the total hours of interaction, the percentage of correct answers and the most requested questions.
Identify the most active time slots, peak times and find out the times when your customers contact customer support most frequently.
Through emotional targeting, you will be able to understand what emotions users feel in certain situations and build a customer journey that considers their moods for the duration of their digital experience.
The data on the conversations sustained, on the methods of interaction, on the types of users and requests made (but also on the mood and emotions) will allow you to optimize the user experience, make business decisions on constantly updated data and build solid relationships with your customers.
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