Revolutionize your customer service
Combine artificial intelligence with human skills to provide seamless customer support. Thanks to the integration of the Live Chat module, your customers can receive answers and solve complex problems at any time.
Manage the cooperation between Virtual Assistants and human operators
Provide updated and detailed answers
The Virtual Assistant is able to acquire new knowledge by adding new information to its knowledge base from conversations between customers and operators and provide increasingly detailed, updated and precise answers.
View conversation dashboards
"Show me why users ask our operator for support". Through a simple voice or text command, you can view the data relating to conversations in your dashboard and carry out an analysis useful for your strategies.
Automate the Customer Satisfaction process
The Virtual Assistant will ask your customers, in complete autonomy, for feedback on the assistance received at the end of the conversation. Thanks to this information you can improve your services starting from the opinions of your customers.
Why should you choose Live Chat?
The Live Chat tool allows your operators to answer the most complex questions by promptly intervening in conversations. By creating groups of operators you can organize the work of your operators based on their operational locations and guarantee your customers timely answers in their language. Does your customer need the intervention of an operator? The Virtual Assistant will send a push-browser notification to the operator who will intervene in the conversation in real time.