The Avatar that revolutionizes the customer care

Stand out in the market with an extremely innovative customer service.

72% of consumers state that they are more inclined to purchase from brands that provide good customer service.

- Gartner -

How Algho AI transforms customer care:

[Goal]
[Solution]
  • Improve the work of your employees

  • Algho Virtual Assistants will effectively support your employees in their work by handling all the most frequent requests and responding to countless customers simultaneously. It can be integrated with the company email address, instant messaging channels, and even the phone system to empower the work of your team.

  • Offer personalized assistance

  • Customers expect businesses to be able to offer increasingly personalized experiences. Algho’s AI allows for full customization by acquiring information about the customer’s preferences, recognizing them, offering suggestions based on previous purchasing behavior, and providing appropriate responses to their mood.

  • Create a collaboration between AI and operators

  • Algho enables a synergistic work between Virtual Assistant and operators to provide continuous and seamless assistance. When the Virtual Assistant does not have the necessary knowledge to resolve a request, it sends an alert to the operators who promptly intervene in the conversation. In addition, the AI acquires new information and adds it to its own knowledge automatically.

  • Follow the customer throughout the entire customer journey

  • Algho Virtual Assistants accompany the customer throughout their journey, from product/service selection (with advice and suggestions) to payment and post-sale support, with dedicated help for package tracking, reporting, returns or exchanges.

Algho Virtual Assistants will effectively support your employees in their work by handling all the most frequent requests and responding to countless customers simultaneously. It can be integrated with the company email address, instant messaging channels, and even the phone system to empower the work of your team.

Customers expect businesses to be able to offer increasingly personalized experiences. Algho’s AI allows for full customization by acquiring information about the customer’s preferences, recognizing them, offering suggestions based on previous purchasing behavior, and providing appropriate responses to their mood.

Algho enables a synergistic work between Virtual Assistant and operators to provide continuous and seamless assistance. When the Virtual Assistant does not have the necessary knowledge to resolve a request, it sends an alert to the operators who promptly intervene in the conversation. In addition, the AI acquires new information and adds it to its own knowledge automatically.

Algho Virtual Assistants accompany the customer throughout their journey, from product/service selection (with advice and suggestions) to payment and post-sale support, with dedicated help for package tracking, reporting, returns or exchanges.

Gli Assistenti Virtuali Algho supporteranno concretamente i tuoi dipendenti nel loro lavoro, smistando tutte le richieste più frequenti e rispondendo ad infiniti clienti contemporaneamente. Integrabile con l’indirizzo e-mail aziendale, con i canali di messaggistica istantanea ma anche con il centralino telefonico, potenzierà il lavoro dei tuoi collaboratori

I clienti si aspettano che le aziende riescano ad offrire esperienze sempre più personalizzate. L’IA di Algho permette la piena personalizzazione poiché acquisisce le informazioni sulle preferenze del cliente, lo riconosce, offre suggerimenti in base ai precedenti comportamenti di acquisto e fornisce risposte adeguate al loro stato d’animo.

Algho permette di creare un lavoro sinergico tra Assistente Virtuale e operatori per fornire un’assistenza continua e senza intoppi. Quando l’Assistente Virtuale non ha le conoscenze necessarie per risolvere una richiesta, invia un alert agli operatori che tempestivamente intervengono nella conversazione. Inoltre, l’IA acquisisce le nuove informazioni e le aggiunge alla propria conoscenza in maniera automatica.

Gli Assistenti Virtuali Algho accompagnano il cliente in tutto il loro percorso, dalla scelta del prodotto/servizio (con consigli e suggerimenti), al pagamento fino al supporto post-vendita, con aiuti dedicati al tracciamento del pacco, a segnalazioni, resi o cambi.

What will your clients do independently?

Receive multilingual assistance, at any time and through any channel

Get personalized quotes

Eliminate expectations

Resolve issues promptly

Live a phygital experience

Why Algho AI is the perfect solution?

Lead generation

Collects all customer and prospect information and automatically adds it to the company CRM

Knows the users

Thanks to predictive analysis, it anticipates the needs of users and offers personalized deals.

It supports decision-making

It analyzes customers and their behaviors to understand future moves, helping to create personalized strategies for each customer.

Predictive

It generates real-time tailored commercial proposals for cross-selling and up-selling when a product/service is being purchased, capturing the attention of a user already predisposed to buying.

Empathetic

It provides responses appropriate to the user's mood, offering empathetic support even in complex situations.

It responds 24/7 from every channel

It manages countless conversations simultaneously and ensures continuity and efficiency for all customers, in multiple languages.

Scenario

Anna is experiencing problems with her offer and would like to understand why. She needs to speak with an operator to explain the various changes and understand the issue. She calls the toll-free number and speaks to the Virtual Assistant, who asks for information about the issue, the customer code, and personal details to identify the specialized operator. After receiving the information, the Virtual Assistant sends an alert to the operator who promptly intervenes in the conversation, resolving Anna’s issue.

Auto Form Filling

The Virtual Assistant gathers useful information from the conversation with the user and provides it to the operator to facilitate problem resolution.

Live chat

The AI sends an alert to the operators who intervene in the conversation.

They chose Algho AI:

and much more.

Discover all possible application scenarios in the industry.

Download the free document.

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