The AI that is transforming the utilities industry
Facilitates customer management with omnichannel support
68% of consumers say they would pay more for services with efficient customer care
What can you do with Artificial Intelligence?
The Algho Virtual Assistant speeds up responses from email, VoIP, website, and social channels by optimizing the time of operators who can focus on more complex issues, reducing wait times, and cutting costs.
Even on WhatsApp, Algho allows for the reporting of issues with a simple voice note, takes charge of the request, and automatically opens a support ticket, ensuring a timely resolution.
Virtual assistants can guide your customers on how to save money, when to avoid washing clothes or using the oven during certain hours, how to optimize and not waste energy or water, while respecting their finances and the environment.
The Virtual Assistant Algho is available in multiple languages and can handle countless requests simultaneously 24/7. It provides excellent and personalized service, even within the reserved area of your customers.
Automate communication of any maintenance and service interruptions. Ask the Virtual Assistant to send a WhatsApp message to customers, such as those in the north area of Grosseto, to report service interruptions in the next 3 days and you’re done.
How Algho AI transforms utilities:
Promptly open a ticket to report problems or faults
Send a photo for self-meter reading, even via WhatsApp
Manage or modify their offering
Get updated consumption analysis
Why Algho AI is the perfect solution?
Monitors requests
Listens to and records customer requests, allowing analysis of the most common issues
Eliminates waiting times
Improves response times by eliminating wait times both online and at the counter
Provides personalized assistance
Assists with self-meter reading or changing an offering directly within the personal area
It's multichannel
Makes the user experience easier by responding on all channels, from email to WhatsApp, from VoIP to Messenger
It's multilingual
Puts the customer at ease, allowing them to speak in their native language
It's accessible
Facilitates access for the elderly and differently-abled individuals, with the first avatars capable of understanding and using Sign Language (LIS)
Scenario
Maria, 60 years old, asks on WhatsApp how to perform a self-meter reading.
The Virtual Assistant explains which numbers she needs to provide, but Maria doesn’t understand and sends a voice message to receive detailed instructions.
The Virtual Assistant understands that Maria is having trouble and asks her to simply take a photo of the meter.
Extracting information from the photo, the Virtual Assistant communicates the self-meter reading to her colleagues.
Emotion AI
Understands the customer's concern from the tone of voice
Information extraction
Acquires the numbers for self-meter reading directly from the photo
They chose Algho AI:
and many more...
Discover all possible application scenarios in the sector
Download the free document
