The Virtual Assistant that empowers your bank
Conversational AI technologies that revolutionize customer support for your clients.
In 2023, more and more banks will apply AI for fraud detection, trading prediction, and risk factor modeling.
What can you do with Artificial Intelligence in your bank?
With Algho, customers can request to schedule payments directly from their personal area or app: “Algho transfer 300 euros to Licia Rossi’s account with payment reason rent”. The Virtual Assistant will automatically make the transfer as requested.
Algho responds on all channels at your disposal and in different ways. Your customers will be able to send a voice message on WhatsApp to open a savings account, or write an email to request a prepaid card, but also ask for information on opening a current account through a VoIP switchboard, etc. The Virtual Assistant will respond at any time to an infinite number of requests simultaneously.
Algho enhances your bank’s security by ensuring protection on banking transactions and detecting any suspicious activities, including phishing attempts that can compromise the safety of your clients. The client can ask the Virtual Assistant to verify if the email or message received came from the bank, and Algho will promptly authenticate it.
Algho is a system that is 100% integrable with CRM, ERP, and over 380 software programs such as Jira, SalesForce, and PayPal. When integrated with your bank’s CRM, the Virtual Assistant can automatically add new clients or update existing clients with new information from documents and files. Additionally, it facilitates internal communication by providing access to customer data, documents related to procedures, and more through a simple voice or text request. Your colleague could simply ask, “Show me which offer is active on Mario Rossi’s current account.”
Although understanding the client’s mood while conversing with them, analyzing the tone of voice, facial expressions, and paraverbal language to provide them with adequate responses, to suggest insurance policies that are most suitable for their needs, etc. Customize the experience for each of your clients.
The Algho Virtual Assistant is integrated into an interactive totem that welcomes your customers into the bank branch, reducing wait times. It helps activate procedures such as opening a bank account, requesting a credit card, and even setting up a savings fund. It provides them with all the necessary information about the services offered and facilitates the bank tellers in managing their queues.
What will your customers do on their own?
Why is Algho the perfect AI for your bank?
Here are some key features
Ginevra, 32 years old, a graduate with monthly income of approximately 2,000 euros, had to deal with various expenses for renovations this month and wants an estimate of all payments.
She enters the personal area of her bank’s app and asks the Virtual Assistant to show her a chart with the month’s expenses.
The Virtual Assistant takes care of the request and immediately displays an updated chart, verbally explaining how many and which expenses were incurred for the renovations.
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