The Virtual Assistant that empowers your bank

Conversational AI technologies that revolutionize customer support for your clients.

In 2023, more and more banks will apply AI for fraud detection, trading prediction, and risk factor modeling.

- Gartner -

What can you do with Artificial Intelligence in your bank?

[Goal]
[Solution]
  • Perform transactional actions with simple voice commands

  • With Algho, clients can request to schedule payments directly from their personal area or app: “Algho transfer 300 euros to Licia Rossi’s account with the reason for rent payment”. The Virtual Assistant will automatically make the transfer as requested.

  • Ensure a service that's always active on all channels

  • Although Algho responds through all the channels available to you and in different ways, your customers can send a voice message on WhatsApp to open a savings account or write an email to request a prepaid card. They can also request information on opening a current account through a VoIP switchboard, and more. The Virtual Assistant will respond to an endless number of requests concurrently at any time.

  • Enhance your bank's security

  • Algho enhances the security of your bank by ensuring protection over banking transactions and detecting suspicious activities, including phishing attempts that endanger the safety of your clients. The client can ask the Virtual Assistant if the received email or message is from the bank, and Algho will verify its authenticity and promptly notify you.

  • Optimize internal communication

  • Algho is a system that is 100% integrable with CRM, ERP, and over 380 software such as Jira, Salesforce, PayPal, etc. Integrated with your bank’s CRM, the Virtual Assistant can automatically add new clients or update existing ones with new information from documents and files. Additionally, it facilitates internal communication by enabling access to customer data, procedure-related documents, and more through a simple voice or text request. Your collaborator only needs to ask, “Show me what offer is active on Mario Rossi’s current account.”

  • Build empathy with your customers

  • Although understanding the customer’s mood while conversing with them, analyzing their tone of voice, facial expressions, and paraverbal language to provide them with appropriate responses, to suggest insurance policies that best suit their needs, etc. Personalize the experience for each of your customers.

  • Create a phygital experience in your branch

  • The virtual assistant Algho, integrated into an interactive totem, welcomes your customers in the branch, eliminating wait times. It helps with procedures such as opening a current account, requesting a credit card, and even opening a savings fund. It provides customers with all the relevant information about the services offered and helps the tellers manage queues.

With Algho, clients can request to schedule payments directly from their personal area or app: “Algho transfer 300 euros to Licia Rossi’s account with the reason for rent payment”. The Virtual Assistant will automatically make the transfer as requested.

Although Algho responds through all the channels available to you and in different ways, your customers can send a voice message on WhatsApp to open a savings account or write an email to request a prepaid card. They can also request information on opening a current account through a VoIP switchboard, and more. The Virtual Assistant will respond to an endless number of requests concurrently at any time.

Algho enhances the security of your bank by ensuring protection over banking transactions and detecting suspicious activities, including phishing attempts that endanger the safety of your clients. The client can ask the Virtual Assistant if the received email or message is from the bank, and Algho will verify its authenticity and promptly notify you.

Algho is a system that is 100% integrable with CRM, ERP, and over 380 software such as Jira, Salesforce, PayPal, etc. Integrated with your bank’s CRM, the Virtual Assistant can automatically add new clients or update existing ones with new information from documents and files. Additionally, it facilitates internal communication by enabling access to customer data, procedure-related documents, and more through a simple voice or text request. Your collaborator only needs to ask, “Show me what offer is active on Mario Rossi’s current account.”

Although understanding the customer’s mood while conversing with them, analyzing their tone of voice, facial expressions, and paraverbal language to provide them with appropriate responses, to suggest insurance policies that best suit their needs, etc. Personalize the experience for each of your customers.

The virtual assistant Algho, integrated into an interactive totem, welcomes your customers in the branch, eliminating wait times. It helps with procedures such as opening a current account, requesting a credit card, and even opening a savings fund. It provides customers with all the relevant information about the services offered and helps the tellers manage queues.

With Algho, customers can request to schedule payments directly from their personal area or app: “Algho transfer 300 euros to Licia Rossi’s account with payment reason rent”. The Virtual Assistant will automatically make the transfer as requested.

Algho responds on all channels at your disposal and in different ways. Your customers will be able to send a voice message on WhatsApp to open a savings account, or write an email to request a prepaid card, but also ask for information on opening a current account through a VoIP switchboard, etc. The Virtual Assistant will respond at any time to an infinite number of requests simultaneously.

Algho enhances your bank’s security by ensuring protection on banking transactions and detecting any suspicious activities, including phishing attempts that can compromise the safety of your clients. The client can ask the Virtual Assistant to verify if the email or message received came from the bank, and Algho will promptly authenticate it.

Algho is a system that is 100% integrable with CRM, ERP, and over 380 software programs such as Jira, SalesForce, and PayPal. When integrated with your bank’s CRM, the Virtual Assistant can automatically add new clients or update existing clients with new information from documents and files. Additionally, it facilitates internal communication by providing access to customer data, documents related to procedures, and more through a simple voice or text request. Your colleague could simply ask, “Show me which offer is active on Mario Rossi’s current account.”

Although understanding the client’s mood while conversing with them, analyzing the tone of voice, facial expressions, and paraverbal language to provide them with adequate responses, to suggest insurance policies that are most suitable for their needs, etc. Customize the experience for each of your clients.

The Algho Virtual Assistant is integrated into an interactive totem that welcomes your customers into the bank branch, reducing wait times. It helps activate procedures such as opening a bank account, requesting a credit card, and even setting up a savings fund. It provides them with all the necessary information about the services offered and facilitates the bank tellers in managing their queues.

What will your customers do on their own?

Open a current account in seconds

Get continuously updated analyses of account variations

Book an appointment with a consultant

Promptly report a lost or stolen card

Plan investments and savings with personalized data

Transfer money using voice commands

Why is Algho the perfect AI for your bank?

Here are some key features

It's inclusive

Allows bringing the bank closer to the elderly and differently-abled individuals (LIS Language)

It's predictive

Forecasts market conditions and provides insights into trends, thereby speeding up analysis work

It's multimodal

Using voice, you can open a support ticket and book an appointment with a consultant

Facilitates navigation

Speeds up access to the bank's website information by extracting the necessary data

Provides live insights

Creates real-time statistics on expenses or revenues, facilitating access to information within the reserved area

Optimizes work

Automates first-level processes, facilitating the work of operators and reducing costs

Application scenario

Ginevra, 32 years old, a graduate with monthly income of approximately 2,000 euros, had to deal with various expenses for renovations this month and wants an estimate of all payments.

She enters the personal area of her bank’s app and asks the Virtual Assistant to show her a chart with the month’s expenses.

The Virtual Assistant takes care of the request and immediately displays an updated chart, verbally explaining how many and which expenses were incurred for the renovations.

Business intelligence

Takes care of the request by filtering the dashboard according to the requested criteria

NLG

Verbally explains the data, reading the entries for each expense incurred

Browser automation

Through browser automation, it leads directly to the summary page

Banks already using Algho include:

and many more...

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