The innovation that logistics need

The Virtual Assistant, by conversing with your customers, can easily identify recurring trends in order to allow for predictive analysis (discover Algho Decisions) while avoiding overstocking.

The Virtual Assistant can assist during the stage of planning shipments, which enables users to ask for quotations, arrange pick-ups, and modify existing shipments. All of this data is transmitted automatically to the appropriate department for processing and handling.

Customers who want to send a package can do so with the expert guidance of a Virtual Assistant that collects relevant information from the conversation and automatically submits the request, thus expediting the process.

“Monitoring shipment tracking is one of the most common requests from customers. The virtual assistant can display the real-time status of the shipment after a simple voice or text request.”

“If there are any issues or exceptions in the process, the AI provides immediate support. If a shipment is delayed or lost, the Virtual Assistant gives information on the corrective actions taken or the procedures to follow.”

AI plays an increasingly important role in supplier management, allowing for reduced time and improved processes associated with new supplier management operations, and the ability to promptly respond to any issues that may arise. It automates the process of information exchange with suppliers through a Virtual Assistant that is able to provide order updates and address support requests.